Our privacy policy

Welcome to CoachRecap! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform, including our website, mobile application, and related services (collectively, the "Service"). By using CoachRecap, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you register for an account, we may collect your name, email address, phone number, and payment details (if applicable).
• User Identifiers: We collect unique user identifiers associated with your account to provide seamless access across our web portal and mobile application.
• User Audio: If you use our recording or transcription features, we collect and store audio recordings and transcriptions to provide the Service.
• Usage Data: Information about how you use the Service, including interactions, preferences, and device details.
• Cookies & Tracking Technologies: We use cookies and similar technologies to improve user experience and analyze usage trends.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve the Service.
• To process payments and manage subscriptions.
• To process, transcribe, and store audio recordings as part of our Service.
• To communicate with you regarding support, updates, or promotional offers.
• To comply with legal obligations and enforce our Terms of Use.

3. Data Sharing & Disclosure

We do not sell your personal information. However, we may share data with:

• Service Providers: Third parties that help us operate our platform (e.g., payment processors, cloud storage providers).
• Legal Compliance: When required by law or in response to valid legal requests.
• Business Transfers: In case of a merger, sale, or acquisition of our business.

4. Data Retention & Security

• We retain personal data for as long as necessary to fulfill the purposes outlined in this policy.
• User audio recordings and transcriptions are stored securely and may be deleted upon user request.
• We implement security measures to protect your data but cannot guarantee absolute security.
• Users may request deletion of their data, including audio recordings, by contacting us.

5. Age Requirement

• CoachRecap is intended for users aged 18 and older. We do not knowingly collect data from individuals under 18.
• If we become aware of data collection from individuals below this age, we will take immediate steps to delete the data.

6. Your Rights & Choices

• You can update or delete your account information at any time.
• You can opt-out of marketing communications.
• Depending on your location, you may have rights under GDPR or other privacy laws.
• Consent Management: We explicitly ask for your consent before collecting sensitive data, such as audio recordings and tracking information. Users can withdraw consent at any time via the app settings or by contacting us.
• How to Withdraw Consent: If you wish to revoke permission for certain data collection (e.g., microphone access, tracking), you can do so in your device settings or by reaching out to our support team.

7. Third-Party Links & Services

• Our platform may contain links to third-party services. We are not responsible for their privacy practices.

8. Changes to This Privacy Policy

• We may update this policy from time to time.
• Continued use of the Service after updates constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us at [email protected].